Working with you to optimise customer relationships in your call centres.

Solutions for call centres

As the first point of contact with the customer, over the years, the call centre has become one of the most important departments within a company. Sometimes integrated, sometimes outsourced, often hybrid, whether onshore or offshore, this service requires a technical solution which is adapted to its particular needs.

With many years of experience in the field, we have developed real expertise, reflected in our product offerings which are perfectly adapted to the challenges of the sector.

Simplify and automate customer relationship management

SIP trunk

SIP trunk

The SIP trunk solution allows call centres to handle calls and manage activity with detailed statistics.

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IVS

IVS

Offer a professional phone reception and make sure that you don’t miss any calls with Axialys’ Interactive Vocal Server solution

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ACD

ACD

The main function of the ACD solution is to intelligently distribute and then route calls.

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CTI

CTI

CTI improves the quality of reception of calls, thanks to screen pops which nable eemployees to be more productive

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Voice management

Voice management

The cloud-based package solution: the solution for call centres for complete, intuitive and flexible cloud management.

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Solutions to improve the quality of service of your customer relationships

Simplicity

Simplicity:

Easy and efficient management of your incoming and outgoing calls.

Productivity

Productivity:

Incoming call management: 100% of calls are directed to a department and processed.

Automated

Automated:

An automated solution to boost your customer relationships.

Flexibility

Flexibility:

Axialys’ solutions adapt to any call centre, no matter what its size.

Profitability

Profitability:

Increased productivity and efficiency to achieve a long-term competitive advantage.

Packaged

Packaged:

A packaged solution to support call centres throughout the entire customer relationship process.

Why should you choose Axialys for your call centre solutions?

Our solutions are adapted to the needs of each call centre, offering a quality personalised service.

Here to listen

We listen to your needs and expectations

Packaged solutions

Bespoke packaged solutions

Quality

The quality of our solutions to boost your performance