Point-of-sale location service
In order to enable an entity to offer its customers a single point of entry to all of its services and facilities, AXIALYS offers a special service for point-of-sale networks.
This solution is also suitable for all other structures which face issues related to distributing lists of the contact information of their sites, and their phone answering services.
In just moments, the user enters his or her postal code using the buttons on his or her telephone. Next, he or she can choose a point of sale from the resulting list in order to be put into direct contact.
A single number for the entire network
AXIALYS offers companies a simple and effective point-of-sale location service intended for their clients, via a single number.
The consumer can interactively identify and choose the site or sites (point-of-sale, point of delivery, agencies, etc.) whose location and accessibility best fit what he or she is looking for.
With the ability to customize the service's answering message , this single number makes it possible to centralize information and form a strong communication relay for an entire network.
A customer relations tool
This service is characterized by being simple to use. In particular, it is an effective tool for optimizing customer relations management.
With the service, the caller is answered by a welcome message. He or she is then invited to enter the 5 digits of his or her postal code.
- One or more sites are located in the city or (French) Department: If so, the service then names the sites in the selected city or Department. The caller can be put into contact with a call center if he or she wants.
- There is no site in the city or Department: a lookup table is used to guide the user to the point of sale closest to his or her home.
A secure online extranet
AXIALYS has developed a management Extranet that makes it possible to manage and configure the information to be distributed for the points of sale in question (opening, closing, changing times, special messages, etc.)
The detailed statistics offer the ability to accurately track and analyze the history, geographic origin, and volume of the calls.
This service fits perfectly into a company's customer relations policy of a company, offering uniform call treatment and facilitated contact-making.
Setting up a single number for an entire network optimizes a brand's professionalism and effectively increases its catchment area.
Furthermore, the automation of recurring information enables a productivity gain and a 24/7 reply to the consumer.
Example: PHYSIOMINS
PHYSIOMINS, a fitness specialist, has 75 centers in France and abroad.
In order to strengthen its communication in the national press and publicize its establishments, the company chose AXIALYS' point-of-sale location service.
A comprehensive service
AXIALYS had already proven its skills in designing and hosting numerous point-of-sale location voice services (Montres Pierre Lannier, Point Mariage, Kadeos gift cards for Groupe PPR :FNAC, Printemps, La Redoute).
AXIALYS' skill has enabled it to offer users a consistent plan that covers all the aspects of putting the plan into operation:
- Service organizational tree
- In-studio recording
- Voice server hosting
- Maintaining and monitoring the application
- Access to calling statistics
- Choosing a number and connecting to Axialys' machines
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