Special Numbers in France and abroad
Axialys, which holds a Telecom Operator's license in France (L.33-1) issued by ARCEP, provides its full expertise in choosing and setting up toll-free numbers, paid numbers, special numbers, with shared costs or revenues. Axialys has its own telecom resources. It owns more than 100,000 numbers beginning with 08, 09, etc.
For international numbers, since early 2002, Axialys directly works with the largest carries abroad. Our preferred contacts with the major carriers enable us to offer you a panoply of numbers suited to your business in a timely fashion.
Our services
- Reserving and setting up a number
- Installing, fees for connecting to Axialys' facilities
- Monthly number subscription
- You are assured of achieving the best prices.
Special numbers suited for your business
- From green numbers that are toll-free for the caller to Audiotel numbers, you have a large selection of pricing types to find the one best suited to your goals from among a panoply of special numbers that meet your needs.
- Learn about local specifics: The regulation in force and bringing services into compliance.
How do you choose the right number and right price?
What about 09xx numbers, the Châtel Law and LME (in France)?
| Text | Date | Effective date | Target | Uses for which a paid number is prohibited |
| Châtel Law | 3 January 2008 | 1st June 2008 | B to C (businesses to consumer) remote sales, not including financial services |
|
| LME (Law on the Modernization of the Economy, in France) |
4 August 2008 | 1st January 2009 | All B to C contracts, for all fields of activity |
|
Since the 1st of June 2008, the Châtel Law* has required telecom carriers to offer their clients free on-hold time and a toll-free number for assistance. Online merchants, meanwhile, are required to display a phone number on their website.
Additionally, since the 1st of January 2009, when the LME**, entered effect, any company, regardless of its industry (banking, mail order, health care co-op, etc.) must change its customer service number, often a premium, or currently paid number, in order to adopt a toll-free number.
- ARCEP has discussed the notion of "toll numbers", so companies must therefore use one of the following numbers:
- ten-digit numbers beginning in 09 (for the price of a local call from a land-line or mobile phone)
- ten-digit numbers beginning with 080
- four-digit numbers beginning with 30 or 31
- four-digit numbers beginning with 10, 32, 36 or 39, provided that they go by toll-free pricing or are not paid
* Article L. 121-19 of the French Code of Consumption is completed by Clause III, which reads:
"III. - Means of communication enabling a consumer to track the progress of his or her order, to exercise his or her right of cancellation, or to make a warranty claim shall pay only the costs of communication, to the exclusion of all specific additional costs."
** After article L.113-4 of the French Code of Consumption, an article is inserted reading
"Art. L.113-5. – A telephone number intended to be called by a consumer for the purposes of performing a contract agreed to with a professional, or the processing of a claim, may not be subject to a toll. This number is indicated in the contract and in correspondence."
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