Unified communications: What are we talking about?
If you’re looking to implement a unified communications project, you need to grasp the full scope of your project before you begin. The term ‘Unified Communications’ (or UC) refers to a single communications solution combining all the tools that enable employees to collaborate and work more efficiently: fixed-line and mobile telephony, video calls, real-time or pre-recorded conferences, availability notifications, and so on. In other words, a set of ‘unified’ tools that make it easier for employees to interact with each other.
The aim is to provide users with seamless access to all of these resources, regardless of the device they’re using and the environment they’re working in:
In today’s highly competitive business environment, SMEs face a key challenge: they need to constantly innovate to boost their productivity, break into new markets, or offer products that stand out. To continue expanding their horizons, these businesses need to have versatile and scalable solutions that guarantee speed, simplicity and cost control.
We’ll explain how opting for a unified communications solution can help you boost your competitive edge and get on board with innovation, whichever business unit deploys the solution:
Unified communications boost productivity. Management tools are simplified and combined within a single user-friendly interface. Information about the presence and availability of each employee provides a better overall view of the workforce, whether employees are physically in the office or working remotely. This saves time when it comes to forwarding calls or organizing meetings, for example.
Unified communications make collaboration and mobility easier. They provide the ideal conditions for working remotely. They enhance mobile productivity and make it easy for employees to communicate with colleagues, customers and service providers. Unified communications also offer new ways to collaborate by voice or video using IP telephony: employees are kept ‘in sync’ and can share ideas in real time, wherever they are located.
Unified communications are flexible and reduce operating, management and maintenance costs. For example, they cut down on travelling expenses for meetings with partners or customers abroad. They also eliminate subscription charges for other communication services by bringing together a wide range of technical solutions. Using unified communications optimizes the company’s investment and operating expenditure by enhancing the culture and communication within each brand. As a result, the IT department can offer its employees a better user experience with its business tools.
Unified communications enhance the customer relationship. They work alongside call centre technologies, which handle automatic call distribution (ACD), provide interactive voice response (IVR) to callers, and retrieve the customer’s details automatically after identifying a call. Customers and suppliers can quickly contact the company and get through to the right person. Salespeople can be contacted through a single number and will no longer miss any calls, thanks to fixed-mobile convergence, which means they can use their mobile phone to answer calls made to their fixed line number, and vice versa.
Axialys’ Centrex solution is a unified communications system supported by a cloud-based IP telephony platform.
Centrex VoIP offers great flexibility when building a tailored solution that meets the needs of every business, from pay-as-you-go to unlimited call plans, plus a range of optional add-on services.
By outsourcing the PABX, Centrex frees you from all the costs involved in servicing and maintaining your telephone system. And managing your system is easier, because you’ll be supported by a single dedicated contact.
All our features are available at no extra cost: voicemail messages transcribed and sent by email, conference calls with up to 25 participants, operator-console management, porting of your existing numbers, fixed-mobile convergence, WebToFax and FaxToMail, and more.Discover all the features of our Centrex solution.
Lastly, Axialys can guarantee a top-quality experience and high value-added service, thanks to its expertise in three key business areas: telecom operator and supplier of contact centre management technologies and marketing solutions. We offer each of our clients personalized support and a solution tailored to their needs.Request a quote