In an increasingly competitive environment, the success of a relationship is measured by the customer’s satisfaction levels throughout the business lifecycle. Today’s French consumers are more willing than ever before to switch suppliers. According to a recent survey by market research firm CSA, 15% of French consumers can be described as having “volatile” behaviour.
Against this background, the sales department plays a core role in the company’s expansion.
The purpose of the sales department is to carry out a range of activities to encourage the purchase of a product or improve customer engagement.One of the main work tools used by a salesperson is the telephone.At the same time, the telephone is still the most popular method used by French consumers to contact sales departments.
Using a state-of-the-art phone system like Centrex is essential if you want to maximize your sales department’s potential and, ultimately, boost your company’s growth.
Reliable, flexible, scalable and cost-effective – the Centrex solution offers an extensive range of features that make it much easier for salespeople to work efficiently. Here are just a few of these features:
With call forwarding, your salespeople can be reached at all times. Their inbound calls are automatically forwarded to a fixed-line or mobile number of their choice. Once call forwarding has been set up, each salesperson can be contacted whenever required, even when they’re on-the-move. They can choose to forward their inbound calls to:
Call pickup is enabled if the ‘call forwarding’ option has not been activated. In this case, the call will be answered directly by an available colleague. With this option, your sales department won’t miss a single call.
Lastly, call transfer enables you to redirect an answered call to a colleague’s extension. The salesperson can also tell this colleague what the call is about, before transferring it over.
There is no extra charge if the call is transferred to a French geographic number or to any other free destination included in your call plan.
Using all these options, salespeople can ensure that they don’t miss any calls from their customers. They can also plan for any important calls wherever they go.
With Centrex, you can save time by bringing all your staff together on one conference call. It enables you to connect offices or people in different locations.
For example, a company that operates in several different countries and plans to develop a new commercial product can use this feature to launch its marketing campaign. By avoiding the need to travel, which can be very expensive, this generates significant cost-savings for the company.
This service can host up to 25 participants. Guests (Axialys subscribers or others) can join the call by entering a confidential code sent to them in advance.
Ringtones and on-hold music project a professional image. You can choose between default or customized on-hold music.You can include information about your business hours, your sales and any other products and services you offer, while your customers are waiting on the line.
On-hold music has an impact on its audience and a positive effect on time perception. In fact, customers are more willing to wait when they don’t notice how long they’ve been kept on hold.
This feature makes waiting time more pleasant for customers and lifts their mood. It also gives salespeople time to quickly prepare what they’re going to say, so that they can deal with enquiries more effectively.
This feature enables the salesperson to handle several simultaneous calls from customers, using the same phone number and the same voice mailbox.
For example, if you’re already on a call with a customer, your line will not give a ‘busy’ or ‘engaged’ tone. This means one of your colleagues can take a second incoming call on another line. You can also put your current call on hold to deal with a new call or choose to forward this call to your voicemail.
Depending on the needs of your sales department, Axialys can increase the number of simultaneous calls per account, which offers you greater flexibility.
With this feature, you won’t miss any more calls and you’ll provide a high-quality sales service.
By adopting Centrex technology for your sales department, you’ll offer your customers a top-quality service and ensure your company’s prosperity.
Discover new-generation professional phone systems.